Overview
This guide will give you an overview of how to provide Support Access to our support staff so that you do not have to provide root access in our ticket system.
This option is available since 3.2.7+
How to enable Support Access?
To enable Support Access for our staff, you will need to goto Support Access page and select the server.
Once you have selected the server, you can choose how many hours you want to provide access to our support staff. By default, it will be 7 Days. After that time period, support access will be revoked automatically.
How to Disable Support Access?
Once your issue is resolved. You can delete the user from Support Access wizard and our staff will not be able to connect to your server.